Thought Leader Life 393: Guest Dr. Natasha Todorovic-Cowan



Keep your customers by understanding human dynamics. This episode features #ThoughtLeader and #Expert Dr. Natasha Todorovic-Cowan (, the CEO of National Value Center Consulting and the owner of the Spiral Dynamics brand.

Natasha’s expertise includes consulting, training, and development at all levels of management. She has more than 20 years of experience in a broad range of positions and industries, including marketing in the high technology sector, retail and outside sales in products and services, consulting and training, and production, product development, marketing, and merchandising in garment and textile manufacturing. Natasha helps build resilient leaders who navigate change, transform teams, and achieve stellar results.

If you lie awake at night wondering whether your customers are going to ghost you because you don’t know how to keep them, reach out to Dr. Natasha Todorovic-Cowan by visiting her website,

Here are a couple of AHA messages from this episode:

  • Entrepreneurs who lie awake at night wondering whether their customers are going to ghost them should reach out to Dr. Natasha Todorovic-Cowan. #KeepYourCustomers @SpiralDynamics
  • When dealing with customers, understand how they change, think, grow, and are motivated, as well as how they work in the world. We tackle the human problems under the human problems. #KeepYourCustomers @SpiralDynamics
  • People are social creatures. We have an assessment suite that helps entrepreneurs understand what’s going on under the hood. We can help you learn how to #KeepYourCustomers. @SpiralDynamics
  • I have over 20 years helping entrepreneurs and flying almost 2M miles certifying over 2K people in 50 countries. This gives me the credibility to help you #KeepYourCustomers.
  • Entrepreneurs need to understand what’s going on behind the scenes so they don’t wake up realizing that they’ve been ghosted by their customers. We have an assessment suite to help you understand how to #KeepYourCustomers. @SpiralDynamics

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